Orders

How do I activate my account?

If you have not set up a password for your Kush Queen customer account, send an email to our Support Team and they will send you an email to activate your account! Contact us at [email protected] for assistance.

Do you allow returns/ refunds/ exchanges?

All Kush Queen items are FINAL SALE! Therefore, we can not accept returns, exchanges or refunds. If you believe that you have received a damaged product, the wrong product or have missing items please contact us within 48 hours of receiving your orde

What methods of payment do you accept?

We accept Visa, MasterCard, Discover, & AMEX.

Can I pay with an international credit card?

Unfortunately, no. Our online payment processors only accepts credit/debit cards linked to a United States postal address.

Is your packaging discreet?

Yes! We ship our products in a brown box with a white label and an invoice panel that shows your order number and date. Take a look at this sample below!.

How long will it take to ship my order?

Shipping times will vary based on your location and chosen shipping method. Orders typically ship out from our California facilities within 3-5 business days but may take up to 7. You will receive a shipping email confirmation with a tracking link on

Where is my confirmation email?

At checkout, if you are logged into your account or input an email address when completing your purchase, you should automatically receive a confirmation email! While this email should arrive in your inbox immediately, please allow up to 30 minutes.

How can I view the status of my order?

Please log in to your customer account (www.kushqueen.shop/login) and check under the orders tab. You should receive email communication from us once your order is placed, as well as once your order has shipped. Please allow 30 minutes to receive you

Can I cancel my order?

We allow order cancellations within 1 hour of order placement during our business hours, 9am-5pm PST. If this window has passed, unfortunately, we may not be able to cancel your order. If you have any questions or concerns please contact us and we wi

I missed a sale deadline, can I still get the deal?

Unfortunately, no. We do our best to run regular promotions for our clients and because of this, our deadlines are strict. If you missed this promotion and want to get a heads up for the next one, we recommend:1) Follow us on Instagram @kushqueenshop

Can I place my order over the phone?

We do not accept phone orders. This is a company policy and has been put in place for the protection of your information. If you are having trouble placing your order online please feel free to reach out to us and someone will be happy to guide you t

What is your International Shipping policy?

Any Kush Queen order shipped internationally is the responsibility of the customer once the shipment leaves our facilities. Kush Queen will not provide a refund or store credit for any products purchased, shipped and then seized by customs. Kush Quee

Do you have a storefront?

At this time we do not have a brick and mortar location. However, we do have a growing number of authorized retailers that do carry our products in their shops. If you would like to find a Kush Queen retailer in your area please reach out to the Kush

Coupon Code Issue

Subscriptions, kits, sale items, and Wholesale pricing are not able to be discounted further with a coupon code. If the cart does not include a subscription, kit, WHL, or sale item, please send us a list and quantities of your cart to support@kushque

My item was damaged

If you received a damaged product in your order, please send an email to [email protected] with a photo of the damaged product or packaging and the corresponding batch code for the item. Batch codes can be located on the back or bottom of most i